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Promises, Guarantees, & Rules of Fair Play
Find more information on our Frequently Asked Questions page.
999-Day Returns Guarantee
Yes, we said 999 days. That's 2.736 years to return your product purchase if you change your mind. Truth be told, under the following guidelines you can return your product in 999 years if you want to - given that you do so according to the bullet points below. NOTE: if you're not around in 999 years and your heirs want to return the goods, they are welcome to do so.
VERY IMPORTANT!
COMPLETE THE RETURNS & EXCHANGES FORM AND INCLUDE IT IN YOUR SHIPMENT!
This will expedite the processing of your request.
- For a refund, the item(s) must be in new and sellable condition. All apparel items need their original tags. TRY ALL ITEMS ON INDOORS. DO NOT PLAY IN THEM. THEY MUST BE IN NEW AND SELLABLE CONDITION. This means (a) you haven't worn it to a Halloween party and are trying to return it, (b) your dog didn't try to eat it, (c) it smells like perfume, cologne, cigarette smoke, or any other noticeable odor that new stuff shouldn't smell like. We have highly trained monkeys to sniff out such shenanigans.
- Returns made over 120 days after the original purchase receive a credit to their SoccerPro.com account.
Returns made within 120 days receive a full refund.
For all refunds/credits you must have proof of purchase. - Proof of purchase required for all returns. If you don't have proof of purchase we will not be able to offer a refund or credit. Proof of purchase is your email confirmation, the packing slip received with the shipment, or your order number.
- All items returned must be shipped in a shipping box. Shoes
or other items shipped in the product box with a shipping label
stuck to it will not be accepted or returned. Because we want
all customers to have a great experience, we won't sell returned
items as "new items" if they aren't in new condition
- including the box and original manufacturer tags.
Please return shoes in their original shoe box placed INSIDE a shipping box.
DEFECTIVE ITEMS: You have up to 180 days or 6 months from your purchase (your choice) to exchange the item. Please do not send your item back to the manufacturer. We'll take care of everything for you. Defective items receive credit on future purchases. If the manufacturer has an extended guarantee on a product it will be honored. SoccerPro will pay for shipping back to you once the defective item is received and approved. Natural wear and tear on an item is not considered a defect. It is best to call us for any exchange of a defective item. 1-877-762-7776.
Credit to your account is based on the amount of time the item was used before the defect occurred:
0-59 days: 100% credit
60-89 days: 50% credit
90-119 days: 40% credit
120-149 days: 30% credit
150-180 days: 20% credit
Over 180 days: No credit is provided- International Returns & Exchanges - Any item returned from international addresses for exchange will be returned to the customer at the customer's expense by US Postal Service Parcel Post and may require 2-3 weeks for delivery. If the customer prefers an expedited return shipping service it would be at their own cost.
- Team Order Returns & Exchanges - For returns and exchanges on any team order there is a 15% restocking fee on all refunds. Shipping back to SoccerPro is paid for by the customer.
- If you ordered a Clearance Item, we don't refund these. Sales are final on clearance items unless there is a defect.
Returns & Exchanges Shipping Address
SoccerPro
ATTN: Returns & Exchanges
1808 Business Loop 70 West
Columbia, MO 65202
Return Service Shipping Label Fee
Use of the Return Service label is available through http://www.soccerpro.com/upslabel from SoccerPro is an $8.00 fee to your customer account.
Clearance Items
Any item marked as CLEARANCE is not considered for any refund or exchange unless the item is found to be defective within 30 days of purchase. If a CLEARANCE item is defective an exchange for a similar item is allowed.
Safe Shopping Guarantee
Is it safe to use my credit card?
Yes, it is safe. SoccerPro.com processes credit card transactions through a secure socket layer (SSL) provided by VeriSign. In plain English, this means that your personal and credit card information is encrypted so that it cannot be intercepted and read as it travels through Internet space. Click the VeriSign logo at the bottom of the page to verify our SSL certificate.
Privacy Policy
How do I know my privacy is protected and you won't sell my personal information?
SoccerPro guarantees to protect and respect your privacy. You can read our policy here: Privacy Policy.
Making a Purchase
Can I make a purchase if I live outside the United States?
SoccerPro delivers orders within the United States and various international destinations. Available destinations are listed in the checkout process.
What types of payment are accepted?
We accept credit card payment through
Visa, MasterCard, Discover, American Express and PayPal. Our staff
is available to assist you with your order. Call 877-762-7776 for
customer support. English is the only language available through
our customer service.
What happens to my order when submitted?
When your order is completed online, you will receive a confirmation of order via email. We will process the order within 24 hours and notify you of shipment, etc. All ordinary communication regarding your order will be sent via email. Please be sure to provide us with a valid email address when creating or editing your account. It is vital for you to stay informed.
Order Status
What is the status of my order?
Upon completing your online order we will confirm the order by email and update your account within 24 hours. You may login to your account at the "My Account" link in the top right corner of SoccerPro to check the status of your order. You will also receive an email anytime the status of your order is revised.
Login here to check order status: Check Order Status
Shipping & Delivery
FREE UPS GROUND SHIPPING FOR ORDERS OVER $65.00 (DOMESTIC ADDRESSES ONLY).
($7.99 for orders less than $65.00)
UPS Ground shipping service is FREE at SoccerPro for all qualifying items* added to orders of $65 or more. You may expedite shipment of your package(s) during the checkout process by choosing one of the expedited options (additional fees will apply).
*Free UPS Ground Shipping does not include USPS Priority Mail, USPS International service, UPS Freight, oversized items and shipments outside the United States. Team Orders, Large goals, PUGG goals, field equipment, SoccerWaves and other oversized items do not qualify for FREE shipping.
For more detail please contact SoccerPro.com at info@soccerpro.com. You will also see shipping costs described in detail during your checkout process.
Delivery Schedule
We ship your order as quickly as possible. All items that are in stock at SoccerPro will be shipped within 1-3 business days through UPS or USPS. You have the option in the Checkout to expedite the shipping method for an additional fee. Shipments may be delayed due to holidays, weather delays while in transit or other unforeseen occurrences. For time sensitive deliveries please call SoccerPro to confirm estimated shipping time.
Delivery Date Examples:
Day of your Order – Tuesday
Shipment Date – Wednesday
Arrival Date for UPS Next Day Air Saver* - Thursday
Arrival Date for UPS 2nd Day Air – Friday
Arrival Date for UPS 3-Day Select – Monday
Arrival Date for UPS Ground/USPS Priority Mail – within one week of Wednesday
UPS DOES NOT DELIVER ON SATURDAY OR SUNDAY.
USPS DOES NOT DELIVER ON SUNDAY.
CERTAIN HOLIDAYS ARE ALSO UNAVAILABLE FOR DELIVERY (Call SoccerPro for details.)
*UPS Next Day Air Saver service is not always available. SoccerPro makes every effort to ship UPS Next Day Air Service out the same day ordered as long as that order is submitted by 3pm CST Monday-Friday (not on UPS holidays).
Can I expedite the shipping of my order?
You may expedite shipment of your package(s) during the checkout process by choosing one of the following shipping options (additional fees will apply):
In Continental U.S. (48 States):
Outside the Continental U.S.:
Exceptions:
What shipping options are available?
UPS Ground service shipping within the Continental U.S. is FREE at SoccerPro for all orders $65 or more. UPS Ground is $7.99 for orders less than $65. UPS Freight and USPS Priority Mail shipments are not included from the Free Shipping service.
Other shipping options are as follows:
In Continental U.S. (48 States):
Outside the Continental U.S.:
For all shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, and APO/FPO addresses, the following applies:
What do you charge for shipping an order?
Standard shipping applies to shipments within the Continental U.S. For expedited shipping options, or for UPS Freight service, shipping charges are calculated during checkout and are based on the size and weight of the product.
Do you ship internationally?
SoccerPro is also able to ship to Canada and United States territories. A list of available countries is presented during the checkout process.
Do you ship to PO boxes?
Yes.
What are the shipping charges for returning an order?
Please ship your item back to SoccerPro at your expense. A label is provided for UPS Ground service (where available) for an $8.00 fee. This fee will be charged to your account if it is used. The UPS Return Service label is for your convenience and will help SoccerPro process your exchange or refund. Please include the form found at http://www.soccerpro.com/shipitback.php with any return shipment.Once your request for exchange has been received and processed it will ship back to you by ground service at no cost to you.
Why have some items in my order shipped, but not others?
SoccerPro believes in offering you the widest selection of products available on our site. On occasion, an item on the site is only available through our vendor's warehouse. If such an item is in your order, we coordinate with the vendor to have the item(s) sent directly to you. This process reduces the time to delivery to you. When this occurs, you may receive multiple packages. Because shipping varies with each vendor, delivery times vary but are usually within 5-10 business days. There is never a need for you to contact the manufacturer; neither for shipment, returns, or exchanges.
Pricing & Availability
SoccerPro works really hard to make sure that everything on the site is in stock, ready to ship, and priced appropriately. SoccerPro does not warrant that the site will be error-free. Should a site error ever arise, we will fix it ASAP. Pricing and availability of products on the site and in our retail store are subject to change without notice and are at the discretion of SoccerPro.
Taxes
For orders made from within the United States, sales
tax will be applied to all orders shipped to a Missouri address.
CANADA SHIPMENTS: EFFECTIVE OCTOBER 17, 2011 shipments to Canada will show Sales Tax which also includes the Duties and Brokerage fees related to shipments to Canada.
Team Orders
Get a quote for your team or club's uniforms. SoccerPro offers competitive pricing and a wide variety of styles to choose from. Please call our Team Division at Soccer Master: 1-800-926-9287
For returns and exchanges on any team order there is a 15% restocking fee. Shipping back to SoccerPro is paid for by the customer.
Security
Is it safe to use my credit card?
Yes, it is safe. SoccerPro.com processes credit card transactions through a secure socket layer (SSL) provided by VeriSign.com. In plain English, this means that your personal and credit card information is encrypted so that it cannot be intercepted and read as it travels through Internet space.
International Orders
Acceptable Payment - Outside of Canada MUST use PayPal
All Bongo International customers must use PayPal as their payment service. Canadian customers may use US-bank issued credit cards as a valid form of payment.
Can all items be shipped internationally?
Yes and no. We do ship internationally through Bongo International and UPS Standard to Canada. Not all items are available for international purchases. SoccerPro will remove items from your order if we are restricted from shipping them. These items include goals, field equipment including the SoccerWave and other oversized product not allowed by UPS Worldwide shipping services. At times, manufacturers will restrict product from shipping outside of the United States. If this condition affects your order you will be notified by email within one business day.
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
- Shop for your items on our website and add them to your cart.
- Setup your Bongo International account by clicking the below image.
- After signup, Bongo will provide you with your very own US address.
- Back at our site, proceed to checkout.
- Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
- Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
- Choose your domestic shipping method, and Place Order.
- Once completed, finish your verification process with Bongo.
- Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started!
What is the status of my international order?
With all orders on SoccerPro.com you can check their status once you've logged into your Account and viewed existing orders. You will find the current status and shipping information if it is available. All order information is communicated with international customers through email. If you are using Bongo International you will receive an email once the item is processed through their warehouse. At that time you will be able to activate the international shipping. Customer service is only available in English. We apologize for any inconvenience.
UPS Standard to Canada - Duties and Taxes?
ALERT! CANADA SHIPMENTS: EFFECTIVE OCTOBER 17, 2011 shipments to Canada will show Sales Tax which also includes the Duties and Brokerage fees related to shipments to Canada.
How long does it take to ship the item? How long will it take to get to me once it's shipped?
All items listed as "In Stock" are either in stock at the SoccerPro warehouse or available to ship Direct from the Manufacturer. There are no Backorder items at SoccerPro.com. However, we are unable to ship internationally with Direct from Manufacturer items. These product will ship to SoccerPro first and then to the international customer. This may delay your shipment by 3-7 business days. No additional fees are changed for this type of handling. All "In Stock" items available in the SoccerPro warehouse will ship within 1-3 business days. SoccerPro works very hard to ship all items within 1 business day.
Delivery Date Examples:
Day of your Order – Tuesday
Shipment Date – Wednesday
Arrival Date for UPS Next Day Air Saver* - Thursday
Arrival Date for UPS 2nd Day Air – Friday
Arrival Date for UPS 3-Day Select – Monday
Arrival Date for UPS Ground/USPS Priority Mail – within one week of Wednesday
UPS DOES NOT DELIVER ON SATURDAY OR SUNDAY.
USPS DOES NOT DELIVER ON SUNDAY.
CERTAIN HOLIDAYS ARE ALSO UNAVAILABLE FOR DELIVERY (Call SoccerPro for details.)
*UPS Next Day Air Saver service is not always available. SoccerPro makes every effort to ship UPS Next Day Air Service out the same day ordered as long as that order is submitted by 3pm CST Monday-Friday (not on UPS holidays).
International Shipping Services
(Delivery times stated are once the package has shipped
from SoccerPro):
Bongo International Services:
USPS Priority Mail International:
UPS Standard to Canada:
How should I contact SoccerPro?
We recommend that your reply to your web order confirmation email with any questions. SoccerPro customer service is only available in English. We apologize for any inconvenience.
SoccerPro Servicio de Atención al Clienteestá disponible sólo en Inglés. Por favor, info@soccerpro.com correo electrónico con cualquier pregunta.
SoccerPro Service à la clientèle est disponible en anglais seulement. S'il vous plaît info@soccerpro.com e-mail avec toutes les questions.
SoccerPro Customer Service ist nur in Englisch verfügbar. Bitte info@soccerpro.com E-Mail mit Fragen.
SoccerPro Atendimento ao Cliente está disponível apenas em Inglês. Info@soccerpro.com envie um e-mail com qualquer pergunta.
SoccerPro Customer Service è disponibile solo in inglese. Si prega di info@soccerpro.com e-mail con tutte le domande.
SoccerPro kundtjänst finns bara på engelska. Skicka ett mail info@soccerpro.com med eventuella frågor.
SoccerPro Obsługi Klienta jest dostępne tylko w języku angielskim. Prosimy o e-mail info@soccerpro.com z wszelkimi pytaniami.
