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FAQ’s – Frequently Asked Questions About SoccerPro.com

 

Do you want to add a question to the list? Email [email protected]


How long will it take to receive my order?

The estimated time in shipping begins once the order status has changed to “Shipped”. SoccerPro makes every effort to ship the same day the order is placed but it is not guaranteed. The day the order ships is not considered the 1st shipping day. Customized products, such as licensed player jerseys, may take additional processing time prior to shipment, typically within 3-10 business days. If you need a customized product by a specific date, please contact us for a shipping estimate. Orders without customized products typically ship within 1 business day, not including items clearly marked as “Pre Order” by a yellow disclaimer box on the product page.

Delivery Date Examples:
Order Placed – Tuesday evening
Shipment Date – Wednesday
Arrival Date for UPS 2nd Day Air – Friday
Arrival Date for UPS Ground – Typically within one week of Wednesday

Holidays and Adverse Weather Conditions may affect the Delivery Schedule.
Ground shipping typically does not take longer than 5 business days anywhere in the United States. However, if the order is coming directly from the manufacturer it may take an extra day or so. Also, international shipping varies upon location. A good general estimate is 3 to 7 seven business days. International shipments may take up to 4 days to verify before being fulfilled, but is typically verified within 2 days


How do I return an item for exchange?

For details on our Returns Policy, please visit our Store Policies page. Please note that Clearance Items are not eligible for return or exchange unless it is found to be defective with 30 days of your purchase.
The SoccerPro Returns and Exchanges address is:

SoccerPro
ATTN: Returns & Exchanges
1550 Fencorp Dr
Fenton, MO 63026

Please note that SoccerPro.com is not responsible for lost or damaged return shipments which were made without the use of our UPS Return Service Label. If you choose to return an order using your own shipping method, we recommend insuring it.


Does SoccerPro gift wrap items?

Currently, SoccerPro does not offer gift wrapping service. SoccerPro does not remove manufacturer pricing from product/merchandise tags and boxes, as they are often required to verify authenticity.


Do you match store prices if an item goes on sale after I bought it?

If you would like us to price-match a competitor’s offer, please contact us directly. Price Matching is determined case-by-case as there are many counterfeit and fraudulent websites offering similar products to ours and we must verify the authenticity of the retailer. We only offer sale price matching up to the point you’ve received your order.


How do I know if an item is in stock?

All items available to “Add To Cart” are in stock through the SoccerPro warehouse or as a “Direct From Manufacturer” shipment from the manufacturer. There are “Backorder” items available to add to cart on soccerpro.com, but these are largely limited to team items such as socks and bulk-purchase balls. Contact us for more information if you have a deadline. When you visit the product page, after selecting a size and color the page will automatically refresh and state either “currently in stock” or “currently unavailable”. There is also a search filter on Category pages called the “Narrow By” bar. Use the filter to limit the products on the page to a specific gender, brand or size. Items that are visible on the page have inventory available for purchase matching your filter criteria.


I see an item is out of stock. Will you be receiving more?

This will largely depend on the individual products. In general, we do re-stock licensed apparel, but footwear is typically unable to be restocked due to the release schedules set by our suppliers; Nike, Adidas, New Balance, etc. Please contact us if you would like to know if/when a product will be restocked.


What is the status of my order?

Your order status is available online when you login to your account. Select the face icon next to the cart button in the top menu on any page of the site and use the same account information provided when you placed the order. The order status will be posted there.
Some terms you will see are:

Shipped
You order has been fulfilled and has shipped to you. Order tracking information will be emailed on the day of shipment.

Direct from Manufacturer
The item is shipping directly to you from the manufacturer. Occasionally, the shipment tracking information is delayed from the manufacturer. Please send any returns or exchanges directly to SoccerPro if you receive an item Direct from Manufacturer.

In Shipping
Our shipping department has received the order and is preparing the order for shipment. It will usually go out within 1-2 business days of being in this status.

Partially Shipped
The order contained more than one item and a portion of the order has shipped to the customer and the remaining items are pending information from the manufacturer. It’s possible the manufacturer items have shipped and we have not received tracking for it yet. We will get tracking information to you as soon as possible.

In Shipping CU
There is an issue with the order that requires information from the customer that was not provided at the time the order was placed. This could be address verification, order inventory status has changed and a substitute item is recommended or other product verification questions.


Can I place an order over the phone?

Absolutely. Please call SoccerPro at 877-762-7776 during our business hours and a Customer Service Representative will be glad to help you place your order.


Can I return a clearance item?

Clearance return eligibility is determined on a case-by-case basis. Please contact us for more information if you would like to return/exchange a clearance product.


Can I return a customized jersey?

SoccerPro does not allow you to return or exchange personalized jerseys. Once a jersey is customized it is no longer in its original condition.


How long does it take to process my refund?

The returns and exchanges department will process the refund within two to five business days of receiving the returned package. It may take several business days to actually show up on your credit card statement.


Can I expedite my shipping?

Yes, as long as your order has not shipped yet. SoccerPro offers UPS 2nd Day Air. And, UPS Next Day Air service is available on request. Additional costs will apply.


What does the “K” mean after a shoe size?

This simply means “kids” or youth sizes. Any size that has a K behind it is smaller than a size 1 and usually goes down to a 10K. Nike also offers size “C” referring to toddler size and youth sizes.


Can you ship to APO addresses or PO Boxes?

Yes. Please be aware that expedited shipping options to US PO boxes, as well as FPO and APO addresses, may not be guaranteed due to the nature of USPS shipping policies.


Do you charge sales tax?

Orders shipping to an address in Missouri will be charged sales tax.
INTERNATIONAL SHIPMENTS: Shipments made outside of the US and US territories may be subject to import and brokerage fees, taxes, and additional processing time. We do offer the option to pre-pay these fees and taxes for your convenience in most countries.


Where are you located?

SoccerPro is located at 1550 Fencorp Dr Fenton, Missouri. For more detail visit our Contact Us page. Call 877-762-7776 or 573-445-4625 with any questions.


What are your customer service hours?

SoccerPro staff is available on the phone from 9 am to 5:30 pm CST Monday thru Friday. Closed on Saturday and Sunday and most holidays.


How long will free shipping last?

Free Shipping for UPS Surepost service within the United States on orders of $100.00 or more is a promotional offer provided by SoccerPro.com. This offer may expire at any time.


To what countries does SoccerPro.com ship?

We ship to all US territories, mainland and abroad, as well as many countries. To check shipping availability to your country, please select it by clicking the half-circle flag icon located in the bottom right portion of our webpage and selecting your country. When you begin the checkout process and enter your address information, shipping options will generate if we are able to ship to your country.

NOTE: SoccerPro is not responsible for brokerage fees, taxes, or tariffs related to receiving your shipment should you choose not to pre-pay them, or if pre-payment was not available at your time of purchase. You may have additional fees not included in the checkout if you elect not to pre-pay or if the option was unavailable.