- 999-Day Returns Guarantee
- Clearance Items
- Safe Shopping Guarantee
- Making A Purchase
- Order Status
- Shipping and Delivery Schedule
- Pricing & Availability
- Team Orders
- International Orders
Find more information on our Frequently Asked Questions page.
Yes, we said 999 days. That’s 2.736 years to return your product purchase if you change your mind. Truth be told, under the following guidelines you can return your product in 999 years if you want to – given that you do so according to the bullet points below. NOTE: if you’re not around in 999 years and your heirs want to return the goods, they are welcome to do so.
VERY IMPORTANT! COMPLETE THE RETURNS & EXCHANGES FORM AND INCLUDE IT IN YOUR SHIPMENT! This will expedite the processing of your request.
- For a refund, the item(s) must be in new and sellable condition. All apparel items need their original tags. TRY ALL ITEMS ON INDOORS. DO NOT PLAY, PRACTICE OR WEAR THEM IN A WAY THAT WILL SCUFF OR GET THEM DIRTY. THAT MEANS DON’T USE THEM ON FIELD TURF, DIRT OR GRASS. THEY MUST BE IN NEW AND SELLABLE CONDITION. To reiterate, this means (a) you haven’t worn it to a Halloween party and are trying to return it, (b) your dog didn’t try to eat it, (c) it smells like perfume, cologne, cigarette smoke, or any other noticeable odor that new stuff shouldn’t smell like. We have highly trained monkeys to sniff out such shenanigans.
- Returns of salable merchandise made over 90 days after the original purchase receive a credit to their SoccerPro.com account. Returns of salable merchandise made within 90 days receive a full refund, less applicable shipping fees.
For all refunds/credits, you must have proof of purchase.
- Customizations – No returns or exchanges on Licensed jerseys with the Add A Player or Add A Patch option are a Customized product, as well as any player-specific jersey. The base jersey will be embellished with the authentic name and number and/or patch (as indicated by your purchase). No returns or exchanges are allowed.
- Proof of purchase required for all returns. If you don’t have proof of purchase we will not be able to offer a refund or credit. Proof of purchase is your email confirmation, the packing slip received with the shipment or your order number.
- All items returned must be shipped using an appropriate packaging method such as a box, polymailer, envelope mailer, or bubble mailer. Shoes or other items shipped in just the product box with a shipping label stuck to it will not be accepted or returned. Because we want all customers to have a great experience, we won’t sell returned items as “new items” if they aren’t in new condition – including the box and original manufacturer tags. Please return shoes in their original shoe box placed INSIDE a shipping box or appropriately sized mailer.
- DEFECTIVE ITEMS You have up to 180 days or 6 months from your purchase (your choice) to exchange the item. FOOTWEAR AND EQUIPMENT: DEFECTS MUST BE A MANUFACTURING ERROR THAT IMPACTS PLAYER PERFORMANCE. PRODUCT DESIGN (i.e. the shape of the shoe) IS NOT A DEFECT. FOOTWEAR: Small separations between the upper and outsole are NOT a defect. This is a normal occurrence that does not impact player performance. Defective items ONLY receive credit on future purchases. SoccerPro will pay for shipping back to you once the defective item is received and approved. Natural wear and tear on an item is not considered a defect. It is best to call us for any exchange of a defective item. 1-877-762-7776.Credit to your account is based on the amount of time from the delivery date to the date the defect claim is made:0-59 days: 100% credit 60-89 days: 50% credit 90-119 days: 40% credit 120-149 days: 30% credit 150-180 days: 20% credit Over 180 days: No credit is provided Orders over 180 days must contact the manufacturer directly regarding defects. SoccerPro.com is not responsible for the manufacturer’s decision to accept or reject your request to replace a defective item.
- International Returns & Exchanges – Any item returned from international addresses for exchange will be returned to the customer at the customer’s expense by US Postal Service Parcel Post and may require 2-3 weeks for delivery. If the customer prefers an expedited return shipping service it would be at their own cost.
- Team Order Returns & Exchanges – For returns and exchanges on any team order there is a 15% restocking fee on all refunds. Shipping back to SoccerPro is paid for by the customer.
- If you ordered a Clearance Item, we don’t refund these. Sales are final on clearance items unless there is a defect within 30 days of receipt.
Return Service Shipping Label Fee Use of the Return Service label is available through https://www.soccerpro.com/ups-label/ from SoccerPro is an $8.00 fee to your customer account.
Please note that SoccerPro.com is not responsible for lost or damaged return shipments which were made without the use of our UPS Return Service Label. If you choose to return an order using your own shipping method, we recommend insuring it.
Any item marked as CLEARANCE is not considered for any type of return unless the item is found to be defective within 30 days of purchase. If a CLEARANCE item is defective an exchange for a similar item is allowed.
Is it safe to use my credit card?
Yes, it is safe. SoccerPro.com processes credit card transactions through a secure socket layer (SSL) provided by Norton Secure powered by VeriSign. In plain English, this means that your personal and credit card information is encrypted so that it cannot be intercepted and read as it travels through Internet space. Click the VeriSign logo at the bottom of the page to verify our SSL certificate.
How do I know my privacy is protected and you won’t sell my personal information?
SoccerPro does not sell or share personal information to any entity with the only exception being the sharing of personal information with banking officials and law enforcement as it pertains to fraudulent or suspected fraudulent transactions. This means that the only people we give your information to are you and your bank, and law enforcement if requested.
Can I make a purchase if I live outside the United States?
SoccerPro delivers orders within the United States and various international destinations. Available destinations are listed in the checkout process.
What types of payment are accepted?
What types of payment are accepted?
We accept credit card payment through Visa, MasterCard, Discover, American Express and PayPal. Our staff is available to assist you with your order. Call 877-762-7776 for customer support. English is the only language available through our customer service.
What happens to my order when submitted?
When your order is completed online, you will receive a confirmation of order via email. We will process the order within 24 hours and notify you of shipment, etc. All ordinary communication regarding your order will be sent via email. Please be sure to provide us with a valid email address when creating or editing your account. It is vital for you to stay informed.
What is the status of my order?
Your order status is available online when you login to your account. You may login to your account at the “My Account” link in the top right corner of SoccerPro to check the status of your order. Select the face icon next to the cart button in the top menu on any page of the site and use the same account information provided when you placed the order. The order status will be posted there.
Login here to check order status: Check Order Status
HOLIDAY SHIPPING NOTICE
All shipping services including UPS, FedEx and USPS are stating that this holiday season will be challenging and the surge of e-commerce shopping combined with COVID procedures to protect fulfillment centers and delivery personnel will create delays. PLEASE SHOP EARLY!
No guarantees on delivery times will be supported for the following shipping services after the stated “Ship By” date:
|Shipping Method||Needs to Ship By*|
* Date Shipped is not necessarily the date your order is placed.
LOW-COST ECONOMY SHIPPING (DOMESTIC ADDRESSES ONLY).
Economy shipping service starts at $4.99. It will combine the UPS and USPS services. Please look for delivery from your local mail carrier. It is NOT a guaranteed time in transit. Please upgrade to UPS Ground for a fully trackable time in transit service.
*Economy Shipping does not include USPS Priority Mail, USPS International service, UPS Freight, oversized items and shipments outside the United States. Team Orders, Large goals, PUGG goals, field equipment and other oversized items do not qualify for Economy shipping.
For more detail please contact SoccerPro.com at [email protected]. You will also see shipping costs described in detail during your checkout process.
We ship your order as quickly as possible. All items that are in stock at SoccerPro will be shipped within 1-3 business days through UPS or USPS. You have the option in the Checkout to expedite the shipping method for an additional fee. Shipments may be delayed due to holidays, weather delays while in transit or other unforeseen occurrences. For time-sensitive deliveries please call SoccerPro to confirm the estimated shipping time.
UPS DOES NOT DELIVER ON SATURDAY OR SUNDAY. USPS DOES NOT DELIVER ON SUNDAY. CERTAIN HOLIDAYS ARE ALSO UNAVAILABLE FOR DELIVERY (Call SoccerPro for details.)
*UPS Next Day Air service is not always available. SoccerPro makes every effort to ship UPS Next Day Air Service out the same day ordered as long as that order is submitted by 3pm CST Monday-Friday (not on UPS holidays).
Delivery Date Examples:
Day of your Order – Tuesday Shipment Date – Wednesday Arrival Date for UPS Next Day Air* – Thursday Arrival Date for UPS 2nd Day Air – Friday Arrival Date for UPS 3-Day Select – Monday Arrival Date for UPS Ground/USPS Priority Mail – within one week of Wednesday Arrival Date for Economy Shipping – within 1-2 weeks (combines UPS/USPS services)
|Cost||Estimated Delivery||Shipping Availability||Exclusions|
|ECONOMY SHIPPING (UPS SUREPOST™)||Starts at $4.99||4-8 business days once shipped Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS to your local post office for final delivery to you by USPS.||48 contiguous United States||U.S. territories and APO/FPO addresses|
|UPS STANDARD GROUND||Starts at $8.99||2-5 business days once shipped||48 contiguous United States||U.S. territories and APO/FPO addresses|
|UPS 2-DAY AIR||Starts at $15.99||Priority 2 business days once shipped||48 contiguous United States||Only available for in-stock items. Not valid with oversized items and team quantity purchases.|
|USPS PRIORITY||Starts at $11.99||2-5 business days once shipped||P.O. Boxes, Alaska, Hawaii and other U.S. territories APO/FPO addresses|
UPS DOES NOT DELIVER ON SATURDAY OR SUNDAY. USPS DOES NOT ALWAYS DELIVER ON SUNDAY. CERTAIN HOLIDAYS ARE ALSO UNAVAILABLE FOR DELIVERY (Contact us for more details.)
Can I expedite the shipping of my order?
You may expedite the shipment of your package(s) during the checkout process by choosing one of the following shipping options (additional fees will apply):
- Orders placed after 2 p.m. on Friday may not ship until the next available business day, typically the following Monday. Contact us for details.
- Items shipped directly from the manufacturer may be expedited. SoccerPro will contact you within one business day if there are any exceptions.
What shipping options are available?
Economy Shipping service within the Continental U.S. starts at $4.99. UPS Ground is $8.99. UPS Freight and USPS Priority Mail shipments are not included from the Economy Shipping service.
What do you charge for shipping an order?
Standard shipping applies to shipments within the Continental U.S. For expedited shipping options, or for UPS Freight service, shipping charges are calculated during checkout and are based on the size and weight of the product.
Do you ship to PO boxes?
Yes, but only through USPS and UPS SurePost services. UPS Ground and other UPS expedited services do not deliver to PO Boxes.
What are the shipping charges for returning an order?
You are welcome to return an order through any service you see fit. A label can be provided for UPS Ground service (where available) for an $8.00 fee. This fee will be charged to your account if it is used. The UPS Return Service label is for your convenience and will help SoccerPro process your exchange or refund. Please include the form found at https://www.soccerpro.com/shipitback/ with any return shipment. Once your request for exchange has been received and processed it will ship back to you at no additional cost. Please note that SoccerPro.com is not responsible for lost or damaged return shipments that were made without the use of our UPS Return Service Label. If you choose to return an order using your own shipping method, we recommend insuring it.
Why have some items in my order shipped, but not others?
SoccerPro believes in offering you the widest selection of products available on our site. On occasion, an item on the site is only available through our vendor’s warehouse. If such an item is in your order, we coordinate with the vendor to have the item(s) sent directly to you. This process reduces the time to deliver to you. When this occurs, you may receive multiple packages. Because shipping varies with each vendor, delivery times vary but are usually within 5-10 business days. There is never a need for you to contact the manufacturer; neither for shipment, returns, or exchanges.
SoccerPro works really hard to make sure that everything on the site is in stock, ready to ship, and priced appropriately. SoccerPro does not warrant that the site will be error-free. Should a site error ever arise, we will fix it ASAP. Pricing and availability of products on the site and in our retail store are subject to change without notice and are at the discretion of SoccerPro.
For orders made from within the United States, sales tax will be applied to all orders shipped to a Missouri address. INTERNATIONAL SHIPMENTS: Shipments made outside of the US and US territories may be subject to import and brokerage fees, taxes, and additional processing time. We do offer the option to pre-pay these fees and taxes for your convenience in most countries. You may have additional fees not included in the checkout if you elect not to pre-pay or if the option was unavailable.
Get a quote for your team or club’s uniforms. SoccerPro offers competitive pricing and a wide variety of styles to choose from. Please call our Team Division at Soccer Master: 1-800-926-9287
For returns and exchanges on any team order, there is a 15% restocking fee. Shipping back to SoccerPro is paid for by the customer.
Is it safe to use my credit card?
Yes, it is safe. SoccerPro.com processes credit card transactions through a secure socket layer (SSL) provided by GeoTrust. In plain English, this means that your personal and credit card information is encrypted so that it cannot be intercepted and read as it travels through Internet space.
Can all items be shipped internationally?
We ship to all US territories, mainland and abroad, as well as many countries. To check shipping availability to your country, please select it by clicking the half-circle flag icon located in the bottom right portion of our webpage and selecting your country. When you begin the checkout process and enter your address information, shipping options will generate if we are able to ship to your country.
NOTE: SoccerPro is not responsible for brokerage fees, taxes, or tariffs related to receiving your shipment should you choose not to pre-pay them, or if pre-payment was not available at your time of purchase. You may have additional fees not included in the checkout if you elect not to pre-pay or if the option was unavailable.
UPS Standard to Canada:
- UPS Tracking Provided.
- Delivery time is based on the actual Canadian location. Typical delivery is 3-5 business days.
- Available for Canadian customers only.
How should I contact SoccerPro?
We recommend that your reply to your web order confirmation email with any questions. SoccerPro customer service is only available in English. We apologize for any inconvenience.
SoccerPro Servicio de Atención al Clienteestá disponible sólo en Inglés. Por favor, [email protected] correo electrónico con cualquier pregunta.
SoccerPro Service à la clientèle est disponible en anglais seulement. S’il vous plaît [email protected] e-mail avec toutes les questions.
SoccerPro Customer Service ist nur in Englisch verfügbar. Bitte [email protected] E-Mail mit Fragen.
SoccerPro Atendimento ao Cliente está disponível apenas em Inglês. [email protected] envie um e-mail com qualquer pergunta.
SoccerPro Customer Service è disponibile solo in inglese. Si prega di [email protected] e-mail con tutte le domande.
SoccerPro kundtjänst finns bara på engelska. Skicka ett mail [email protected] med eventuella frågor.
SoccerPro Obslugi Klienta jest dostepne tylko w jezyku angielskim. Prosimy o e-mail [email protected] z wszelkimi pytaniami.